Once we receive your cryptocurrency, it usually takes less than 10 minutes but may sometimes take longer if the network is slow. BTC can sometimes take hours to confirm. LTC, XLM, XRP and ADA tend to be much faster and much cheaper to send.
Please contact us with your Transaction ID or TX hash and we'll look into it. If you don't know where to find that, please give us as much information as possible, such as the crypto you sent and how much. We will usually reply within an hour but always within a day.
Our rates are better than inside your wallet, and the minimum exchange amounts are lower. We give our users the best market rates available, but some cryptos have better rates than others. It depends on the cryptocurrency you are exchanging. ETH and ERC20 coins tend to have higher exchange and network fees.
The Classic rate is a floating rate option. You will get the best rate available when your coins are received. This can result in you getting slightly more or less than expected. The Fixed-rate option allows you to lock-in the exchange rate for a period of 20 minutes.
Crypto to crypto exchanges do not require any account sign-up or identity verification. Fiat purchases and sales of crypto will require ID verification.
You will get a better exchange rate using us. Many free hot wallets offer the ability to exchange your crypto in wallet. However, their exchange fees and minimums are higher because their business model requires them to recoup the development costs of the "free" wallet.
Copyright © 2021 Protect Wealth- All Rights Reserved.