Protect Wealth is a non-custodial exchange, meaning we don't have custody of our users' money or cryptocurrency. You simply send us your crypto and we swap it for another crypto and send it directly to your self-custodial wallet, no need to sign-up for an account or do a KYC.
Once we receive your cryptocurrency, it usually takes less than 10 minutes but may sometimes take longer if the network is slow. BTC can sometimes take hours to confirm. LTC, XLM, XRP and ADA tend to be much faster and much cheaper to send.
Please contact us with your Transaction ID or TX hash and we'll look into it. If you don't know where to find that, please give us as much information as possible, such as the crypto you sent and how much. We will usually reply within an hour but always within a day.
Our exchange rates are better than inside your wallet, and the minimum amounts are lower. We give our users the best exchange rates available, but some cryptos have higher fees than others. It depends on the coin and the amount you are exchanging, but it mostly depends on network fees that flucuate based on current usage. ETH and ERC20 coins tend to have higher network fees which can spike when their network is busy. It's wise to always check the transfer fee your wallet provider is charging you before sending the crypto, as this can sometimes significantly reduce the amount of crypto that we receive and will result in you not receiving as much crypto in exchange as expected.
The Classic rate is a floating rate, you will get the best market exchange rate available when your coins are received. This can result in you getting slightly more or less than expected. The Fixed-rate option allows you to lock-in the exchange rate for a period of 20 minutes.
Crypto to crypto swaps don't require any account sign-up or identity verification. Fiat purchases and sales of crypto will require ID verification to ensure that the funds are coming from the authorized users account to prevent fraud.
You will get a better exchange rate using us. Many free hot wallets offer the ability to exchange your crypto in wallet. However, their exchange fees and minimums are higher because their business model requires them to recoup the development costs of the "free" wallet.
Dirty coins are crypto that has been identified as coming from an illicit source, such as the proceeds of crime from a cyber attack. We have systems in place to identify dirty coins and will not exchange them.
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