Frequently asked questions

Please reach us at info@protectwealth.co if you cannot find an answer to your question.

How much are the service fees?

Our exchange rates are better than inside your wallet, and the minimum amounts are lower. We give our users the best exchange rates available, but some cryptos have higher fees than others. It depends on the coin and the amount you are exchanging.

Do I need to verify my identity?

You will get a better exchange rate using us. Many free hot wallets offer the ability to exchange your crypto in wallet. However, their exchange fees and minimums are higher because their business model requires them to recoup the development costs of the "free" wallet.

Protect Wealth is a non-custodial exchange, meaning we don't have custody of our users' money or cryptocurrency. You simply send us your crypto and we swap it for another crypto and send it directly to your self-custodial wallet, no need to sign-up for an account or do a KYC.

What is the difference with fixed-rate exchange?

The exchange rate is a floating rate. When your coins are received, you will get the best market rate available. This can result in you getting slightly more or less than expected. The Fixed-rate option allows you to lock in the exchange rate for a period of 20 minutes.

I haven't received my crypto yet

Please contact us with your Transaction ID or TX hash and we'll look into it. If you don't know where to find that, please give us as much information as possible, such as the crypto you sent and how much. We will usually reply within an hour but always within a day.

How long will it wake to complete the exchange?

Once we receive your cryptocurrency, it usually takes less than 15 minutes but may sometimes take longer if the network is slow. BTC can sometimes take hours to confirm. LTC, XLM, XRP and ADA tend to be much faster and much cheaper to send.

Dirty coins are crypto that has been identified as coming from an illicit source, such as the proceeds of crime from a cyber attack. We have systems in place to identify dirty coins and will not exchange them.

Crypto-to-crypto exchanges don't require account sign-up or identity verification. However, fiat purchases and sales of crypto will require ID verification to ensure that the funds are coming from the authorized user's account to prevent fraud.

Why use Protect Wealth?

What happens if I exchange dirty coins?

What is a non-custodial exchange?

Contact Protect Wealth

Reach out for inquiries about our cryptocurrency exchange services.